Frequently Asked Questions

The Direct Stay is a free property discovery and connection platform for vacation rental guests and hosts in Puerto Vallarta and Riviera Nayarit. Guests discover properties, review indicative availability, and contact hosts to make independent rental arrangements.

Yes. The Direct Stay has no platform listing fees or booking commissions for guests or hosts. Hosts may separately charge rent, deposits, taxes or other disclosed fees; those costs are not charged by The Direct Stay.

The Direct Stay does not process reservations or rental payments. It provides discovery and communication tools, while guests and hosts agree directly on booking conditions, prices and payment arrangements.

Kevin Victor, a Puerto Vallarta real estate agent, first helped his own property-investor clients connect with travelers directly. He opened the concept to other hosts so a larger shared directory could create more opportunities for discovery and visibility.

Hosts must complete identity and rental-authority checks before publication. Verification helps reduce misuse but does not guarantee every listing, host, property condition or rental outcome. Guests should independently confirm details before transferring funds.

Use Explore Properties, filter by dates, guest count, amenities and location, then open a listing. Select Contact Host to send your information and questions directly to the relevant host.

A property may show the host’s calendar, but calendars can change. The host must confirm availability and rate for your requested dates before any agreement is made.

Guests and hosts arrange payments independently. The Direct Stay does not collect deposits or booking payments. Confirm the full cost, written terms, recipient and secure payment method before sending money.

Cancellation, refund and accommodation issues are handled according to the agreement between guest and host. The Direct Stay is not a party to that agreement. Users can report potentially misleading or abusive listings for platform review.

Guest reviews are coming soon. Only authentic, experience-based reviews will be shown, under eligibility and moderation rules; no artificial scores or testimonials are displayed.

Owners and authorized rental managers with eligible properties in Puerto Vallarta, Riviera Nayarit or nearby participating destinations may apply, subject to identity, rental-authority and listing checks.

Select List Your Property, create an account, submit verification documents, then enter property information, photos, house rules, pricing and availability. The listing goes public only after required checks pass.

No. The Direct Stay provides a dedicated listing page. Owners can also continue working with an existing rental manager; the platform does not replace their independent management arrangements.

A shared directory gives owners an additional, easy-to-share destination. More listings and host sharing can help the audience grow, but traffic, occupancy and income are not guaranteed.

Yes. Hosts control their own rates, calendars, property details, rental terms and arrangements with guests. The Direct Stay does not accept or negotiate bookings on their behalf.